Refund policy

We want you to be happy with your purchase. Please take note of our returns and exchange policy below.

Exchanges

We do not offer refunds on purchases.

However, if you would like to exchange an item, we are happy to offer an exchange for:

• A different size of the same item; or
• Another item of your choice available in our online shop.

Items must be returned in their original condition, unused and with all original tags and packaging intact.

How to Request an Exchange

Please contact us before sending an item back to arrange your exchange. Include your order number and details of the item you would like to exchange.

Once we have received and inspected the returned item, we will arrange the exchange.

Please note that exchanges are subject to stock availability.

If the replacement item is of a higher value, the difference will need to be paid before the replacement is sent. If the replacement item is of a lower value, the difference will not be refunded.

Courier & Return Costs

All courier and shipping costs associated with an exchange or return are the customer's responsibility. This includes the cost of returning the original item to us as well as the cost of sending the replacement item to you.

We recommend using a reliable courier service with tracking, as we cannot be held responsible for items that are lost or damaged while being returned to us.

Damaged or Incorrect Items

If you receive an item that is damaged or if you have received the incorrect item, please contact us as soon as possible after delivery. We will assess the issue and assist you with the appropriate resolution.